WHEN THESE CONDITIONS APPLY

2.1 GENERAL

2.1.1 These General Conditions of Carriage apply to the carriage by air or by surface transportation of Passengers and Baggage performed by us or on our behalf and to any liability we may have in relation to that carriage and transportation.

2.1.2 These General Conditions of Carriage shall also apply to gratuitous or promotional fare carriage except to the extent that we have provided otherwise in the Conditions of Contract attached to such carriage. In the event of inconsistency between these General Conditions of Carriage and any Conditions of Contract or any other regulations we may have dealing with particular subjects, these General Conditions of Carriage shall prevail.

2.2 CHARTERS

If carriage is performed pursuant to a charter agreement, these General Conditions of Carriage shall apply only to the extent provided in the charter agreement and the charter ticket. Where there are no charter regulations applicable, these General Conditions of Carriage shall apply to such carriage in so far as they are not excluded by or inconsistent with the terms of the charter agreement and the charter ticket. By accepting the carriage pursuant to a charter agreement, whether or not concluded with the passenger, the passenger agrees to be bound by the applicable provisions of such agreement.

2.3 CODE SHARES

On some services we have arrangements with other carriers known as “Code Shares”. This means that even if you have a reservation with us and hold a Ticket where our name or Airline Designator Code is indicated as the carrier, another carrier may operate the aircraft. In such cases, where there is any difference between our General Conditions of Carriage and those of the carrier operating the aircraft, the latter will prevail. If such arrangements apply, we will advise you of the carrier operating the aircraft before you purchase your Ticket or, if the identity of the operating carrier is not yet known at the time of reservation, ensure that you are informed of the same as soon as such identity is established.

2.4 OVERIDING LAW

To the extent that any provisions contained or referred to in these Conditions of Carriage is contrary to anything contained in the Convention, where applicable, or the Code, or any applicable laws, government regulations, orders or requirements that cannot be waived by agreement by the parties, such provisions will not apply. The invalidity of any provisions shall not affect the validity of any other provisions which remain valid.

2.5 CONDITIONS OF CARRIAGE PREVAIL OVER REGULATIONS

Except as provided in these Conditions of Carriage, in the event of inconsistency between these Conditions of Carriage and our Regulations, these Conditions of Carriage shall prevail.

Version 2.4 (01 March 2022)