TICKETS

3.1 TICKET AS PRINCIPAL EVIDENCE OF CONTRACT

3.1.1 The Ticket shall constitute as prima facie evidence of the contract for carriage between us and the Passenger named on the Ticket. The Ticket, these General Conditions of Carriage and our Conditions of Contract (including applicable Tariffs) together constitute the terms and conditions of the contract of carriage between us and the Passenger. We will provide carriage only to the Passenger named on a Ticket (or holding, as a proof payment, or part payment, any other document) issued by us or our Authorized Agent. The Ticket is and remains at all times the property of the Carrier that issues it.

3.1.2 Identification of Passenger

You will be required to produce appropriate identification at check-in in to prove you are the Passenger named in the Ticket before you are allowed to board our flight.

3.1.3 Valid Ticket is Required for Carriage

You shall not be entitled to be carried on a flight unless you provide positive and valid identification and a Ticket which is valid and duly issued in accordance with our Regulations. You shall not be entitled to be carried if the Ticket presented has been altered by anyone other than us or our Authorized Agent, or if the Ticket or details therein is not contained or similarly reflected within our database

3.1.4 Ticket not Transferable

A Ticket is issued to you personally and is not transferable. You must not give it to anyone else to use.

3.2 PERIOD OF VALIDITY

3.2.1 Except as otherwise provided in the Ticket, these Conditions of Carriage or our Regulations, or in any Tariff which may apply to your Ticket, your Ticket is valid only for the flight as scheduled by us.

3.2.2 When you are prevented from travelling within the period of validity of the Ticket because at the time you request a reservation we are unable to provide space on the flight, the validity of such Ticket will not be extended unless otherwise provided in our Regulations.

3.2.3 In the event of your death during your journey, the Tickets of the persons accompanying you may be modified by waiving any minimum stay requirement or extending the validity. In the event of a death in your immediate family once you have commenced your journey, the validity of your Tickets and those of your immediate family accompanying you may be likewise modified and such request for modification shall be submitted to customer_care @fireflyz.com or call +603-7845 4543. Any such modification shall be made upon receipt of a proper death certificate and other necessary documents the Carrier deems fit and any extension of validity shall not for a period longer than thirty (30) days from the date of death.

3.2.4 If you are prevented from travelling due to events detailed under Article 9.3, we may provide you with credit equivalent to the value of the unused portion of the fare, if any, for future travel with us, subject to deduction of a reasonable administration fees and proof of such event.

3.3 USE OF YOUR TICKET

3.3.1 The Ticket you have purchased is valid for transportation from your point of origin as shown in your Ticket. You will use the Ticket as per the sequence of travel provided in the Ticket. The Ticket may automatically lose its validity if you omit to use any of the sectors and you did not make any prior notification to us.

3.3.2 The fare you have paid is calculated on the basis of the entire sequence of travel shown in your Ticket.

Should you wish to change your journey, you must contract us in advance. The fare for your new journey will be recalculated and you will be given the option of accepting the new price or maintaining your original journey as ticketed.

Should you change your journey without our agreement, we reserve the right to assess the correct fare for your actual travel and collect from you (or refund to you, as the case may be) any difference between the fare you have paid and the fare applicable for your revised journey, inclusive of any other costs and expenses incurred by us as a result of the revised journey.

3.3.3 Please be aware that while some type of changes will not result in a changed fare, others such as changing your point of origin or reversing the direction you travel can result in an increase in price. Many special fares are valid only on the dates and flights shown on the Ticket and cannot be changed. Any changes will be subject to the fare rules and conditions applicable to your Ticket.

3.4 OUR NAME AND ADDRESS ON THE TICKET

Our name may be abbreviated to the FY Airline Designator Code on the Ticket. Our registered address is Level 1, Administration Building, Southern Support Zone, Kuala Lumpur International Airport - KLIA, 64000 Sepang, Selangor, Malaysia. Please see our website www.fireflyz.com.my for more details on how to contact us

3.5 ACCURACY

All of details in our Ticket which includes our fares and charges, flight schedules and routes published are correct at the time of its publication. We reserve the right to revise any fares (including the Conditions of Contract) and flight schedules at any time and from time to time at our discretion and without first notifying you.

Version 2.4 (01 March 2022)