BAGGAGE

8.1 ITEMS UNACCEPTABLE AS BAGGAGE OR TO BE CARRIED INSIDE BAGGAGE

8.1.1 We reserve the right to refuse carriage of such Baggage or such items found in Baggage as follows:

1. Items improperly packed, to ensure safe carriage with ordinary care and handling;
2. Items specified in the Dangerous Goods Regulations of the International Civil Aviation Organization (ICAO) and the International Air Transport Association (IATA) and in our General Conditions of Carriage and Conditions of Contract, including and not limited to, items which in our discretion are likely to endanger the aircraft or persons or property on board;
3. Items the carriage of which is prohibited by applicable laws, regulations or orders of any state or country to be flown from, to or over;
4. Items which in our reasonable opinion are unsuitable for carriage by reason of their weight, shape, size, odour or character;
5. Live or dead animals;
6. Human or animal remains;
7. Risk items such as any form of weapons, firearms, swords, knives and similar items provided that such items may be allowed as Checked Baggage at our absolute discretion for very special reasons. These cannot be carried into the aircraft for any reason whatsoever.
8. Power banks and batteries which capacity exceeds 100wh or 12V.
9. Electronic cigarettes (E-cigarettes), personal vaporizers or any other electronic simulated smoking materials and products are not allowed as items in Checked Baggage and are required to be carried on board as hand luggage for Passenger use at destination, provided they remain stowed at all times and are unused in the passenger's hand luggage. Use of any of these items on board our aircraft is strictly prohibited at all times.
10. Small vehicles or personal movement devices that are powered by lithium-ion batteries, whether such vehicles or devices are carried with or without batteries.
11. Smart Luggage & Luggage Equipment Policy – Luggage or luggage-related devices and equipment that are powered by or contains lithium-ion batteries, motors, power banks exceeding 100wh, and/or incorporates GPS tracking, GSM, Bluetooth, RFID and/or Wi-Fi technology are not permitted to be checked-in as Checked Baggage or carried on board as Unchecked Baggage.

8.1.2 For the carriage of items other than those specified in 8.1.1 above, it will be subject to our Terms and Conditions and approval. Please contact us for further details.

8.2 PERISHABLE ITEMS

8.2.1 We accept carriage of perishable food items, seafood or frozen meat as Checked Baggage and Unchecked Baggage. For Unchecked Baggage, the items are subject to the following:

1. the items are properly packed in cooler or Styrofoam box and sealed to prevent leakage. Items packed in cardboard boxes are prohibited;
2. items are within the Baggage weight/size limitations;
3. items are in good condition, with no spill and smell present; and
4. dry ice, if used to preserve the condition of these items, is subject to a maximum of 2.5 kilograms per passenger inclusive of total weight of Baggage. Use of wet ice is prohibited.

8.2.2 Should Passengers refuse inspection, we have the right to disallow carriage of the items.

8.3 VALUABLE AND FRAGILE GOODS

8.3.1 Passengers are strongly advised not to check in items such that are fragile or perishable, artwork, cameras, money, jewellery, precious metals, computers, electronic and/or telecommunications equipment or devices, optical or photographic equipment, digital devices/items, silverware, prescribed medicine or drugs, negotiable papers, securities, business and legal documents, manuscripts or deeds, passports and other identification documents or samples, or any other valuables. If such items are checked in as Baggage, Passengers shall bear the risk of any possible loss or damage of the items.

8.3.2 Except as provided under the Convention, we are not liable for damage to fragile or perishable items, artwork, cameras, money, jewellery, precious metals, computers, electronic and/or telecommunications equipment or devices, optical or photographic equipment, digital devices/items, silverware, prescribed medicine or drugs, negotiable papers, securities, business and legal documents, manuscripts or deeds, passports and other identification documents or samples or any other valuables, which are included in your Checked Baggage, whether with or without our knowledge. The applicable Convention limitations of liability apply. We are also not liable for damage resulting from the inherent defect, quality or vice of the baggage.

8.4 RIGHT TO SEARCH

For reasons of safety and security, we may request that you permit a search, x-ray or scan be made on you or your Baggage, and we may search or have searched your Baggage in your absence if you are not available for the purpose of determining whether you are in possession of or whether your Baggage contains any item described in Article 8.1 or any firearms or ammunitions which have not been presented to us in accordance with Article 8.5. We are not liable for any damage caused by such search, x-ray, and/or scan.

8.5 CHECKED BAGGAGE

8.5.1 We may refuse to accept Baggage as Checked Baggage unless it is in our reasonable opinion that the Baggage has been properly and securely packed in suitable containers to ensure safe carriage with ordinary care in handling. Upon delivery to us of Baggage to be checked, we shall take custody thereof and issue a Baggage Identification Tag for each piece of Checked Baggage. Checked Baggage must have your name or other personal identification affixed securely to it. Checked Baggage will be carried on the same aircraft as you unless we decide for safety, security or operational reasons to carry it on an alternative flight. If your Checked Baggage is carried on a subsequent flight we will deliver the same to you within a reasonable time to the airport of departure or arrival of that flight unless applicable law requires you to be present for customs clearance.

8.5.2 Pooling of Baggage

• It is permitted subject to the following conditions:

• 
  
  1. Passengers must check in at the same time;
  2. Passengers must travel on the same flight and over the same itinerary;
  3. (a) and (b) are subject to local regulation imposed by any governmental authorities.

8.6 BAGGAGE ALLOWANCE

Your baggage allowance is as detailed in your Ticket and is subject to the conditions and limitations contained herein.

8.7 EXCESS CHECKED BAGGAGE

You may not transport Baggage in excess of the specified baggage allowance. If, in our absolute discretion, Baggage in excess of the baggage allowance is accepted for carriage, you shall pay a charge for the carriage of that excess Baggage at the rates published by us (which rates may be changed or varied at any time and from time to time and will be available upon request and at our check-in counters). Please refer to our Fees Schedule for the prevailing amount payable.

8.8 SPORTING EQUIPMENT

Golf set, diving equipment, bicycle and surfing board are subject to a separate handling fee for each item.

8.9 UNCHECKED BAGGAGE

8.9.1 Only one (1) piece of Baggage may be carried on board provided that it does not exceed the dimensions of 56cm X 36cm X 23cm and provided that it does not weigh more than 7kg. Such baggage must fit under the seat in front of you or in an enclosed storage compartment in the cabin. Items determined by us to be of excessive weight or size or of an offensive nature will not be permitted on board.

8.9.2 Objects that we consider unsuitable for transportation in the cargo compartment (including delicate musical instruments and the like) will only be accepted for transportation in the cabin compartment provided we have given our permission in advance. You must pay a charge for the transportation of such objects in accordance with our Regulations.

8.9.3 We will not be liable for any Damage to Unchecked Baggage unless such Damage is caused by our own negligence.

8.10 COLLECTION AND DELIVERY OF BAGGAGE

You shall collect your Baggage as soon as it is available for collection at the assigned location. If you do not collect it within a reasonable time and Baggage needs to be stored at our premises, we may charge a storage fee. If Checked Baggage is not claimed within three (3) months of the time it was made available to you, we may dispose of it without first notifying your and without any liability to you whatsoever. Only the bearer of the Baggage Check delivered to the Passenger at the time the Baggage was checked is entitled to delivery of Baggage. If a person claiming the Baggage is unable to produce a Baggage Check for identification of the Baggage, we will deliver the Baggage to such person only on condition that he has proven to our satisfaction his right thereto, and if required by us, such person shall furnish adequate security to indemnify us for any loss, damage or expense which may be incurred by us as a result of such delivery. Acceptance of Baggage by the bearer of the Baggage Check without complaint at the time of delivery is evidence that the Baggage has been delivered in good condition and in accordance with the contract of carriage.

Version 2.4 (01 March 2022)